Coming Soon! Office Services Professional “OSP” Certification 

New from MSMA

MSMA announces our newest certification:

Office Services Professional


The Office Services Professional Certification is a training and certification process for entry level staff working in office services, support services and mail operations.  It is aimed toward individuals with fewer than 3 years of industry experience seeking training in basic office services and functions, but is also useful for anyone wanting to hone their professional skills.  This professional training and certification program can be taken as a stand-alone certification or as a first step in a career long certification process for those who might eventually pursue the MDC, CMDSM or CMDSS certifications.  



MSMA National Board Announces CMDSM/CMDSS Study Dates Sessions upon request

The Mail Systems Management Association has established the Certified Mail and Distribution Systems Manager (CMDSM) and Certified Mail and Distribution Systems Supplier (CMDSS) programs to recognize distinguished professionals in the mailing industry.


This accreditation process provides for an individual to be evaluated, tested and certified on the body of technical knowledge, sales skills and/or management skills necessary for performance in the profession. The exam consists of 135 multiple-choice questions and five essay questions. It is a timed, four-hour exam and one must achieve a score of 75% or more to pass.


How Will You Benefit:
For those MSMA Members who have wanted to take the CMDSM or CMDSS exam, but were unsure of where to find study material or intimidated for fear of failing, the MSMA National Board Education Committee is pleased to announce a series of CMDSM and CMDSS Webinar Study Sessions to prepare you to take the exam at MAILCOM 


What Will Be Covered:
This 10-week program will guide participants through the learning process and provide in-depth knowledge on every technical area contained within the exam. The goal of this study group is to prepare candidates to take one of the certification exams at MAILCOM 


Participants are required to attend at least seven of the 10 sessions. The study group for each certification requires five participants, but the groups may be combined if minimums are not met for one group. Each webinar lasts approximately 90 minutes and the schedule is as follows:  


Method of delivery:
Weekly 90-minute webinars in conjunction with the CMDSM/CMDSS Study Guide.


To Qualify/Register:
To qualify, an individual must:

  • Currently be employed in the mailing field for five or more years with at least three of those years in management or as a sales executive
  • Attain 150 professional expertise points in the following areas:
  • Professional experience
  • MSMA experience
  • Non-MSMA experience
  • Education


The CMDSM/CMDSS Study Sessions will be facilitated by Jud Thurman, CMDSM/CMDSS, National Executive Vice President; Jane Patton, VP-Education; and Mark Hale, CMDSM, Director of Certification Services.


Interested MSMA members should contact Barbara Fahy, MSMA National President E-mail:

Why is Professional Certification Important?


In order to enhance service and maximize efficiency, top management now looks to a new breed of professional mail managers. These managers possess knowledge of advanced mail distribution technology, and professional management and administrative skills.


To recognize these professional managers, the MSMA has established the Certified Mail & Distribution Systems Manager ("CMDSM") program, the Certified Mail & Distribution Systems Supplier ("CMDSS") program and the Mailpiece Design Consultant (MDC). This accreditation process provides for an individual to be evaluated, tested, and certified on the body of technical knowledge and management skills necessary for performance in the profession.


The objectives of the Certification Program are:

  • To raise professional standards and management skills.
  • To establish for employers, as well as people in the profession, a defined body of knowledge for effective performance in the profession.
  • To establish guidelines for achievement and a learning experience path for people to follow in developing their career in this profession.
  • To award recognition to those who have demonstrated a high level of competence and ethical fitness for the profession.
  • To improve the performance in the profession by encouraging participation in a continuing educational program for professional development.


Today there are over 1,000 accredited professionals in the mail system management profession. The program covers the job categories of:


  • Mail Services Management, e.g., Manager or Supervisor
  • Distribution, Messenger, Shipping, Receiving or Fulfillment Manager or Supervisor
  • Administrative, Office Services, or Facilities Manager with responsibility for Mail and other Distribution Systems
  • Vendor or Consultant, serving the equipment supply or service needs of the mail management field.


2018 Chapter

of the Year!






The 26th Annual Fall Conference will be held September 16 - 18, 2019 at the Tuscany Hotel in Las Vegas. Register today at 

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